At Luxeely, customer satisfaction is our priority. Please review our Return & Refund Policy before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible:

• Items must be unused, unworn, and unwashed
  
• All original tags must be attached
  
• Products must be returned in their original packaging
  
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at:
support@luxeely.store

Once your request is approved, we will provide:

• Return instructions
• A return shipping label (if applicable)

Please note: Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive:

• A damaged item
  
• A defective product
  
• The wrong item or size

Contact us within 48 hours of delivery at support@luxeely.store with clear photos of the issue. We will review your request and provide a suitable solution as quickly as possible.

4. Exchanges

We offer exchanges only for:

• Damaged or defective items
  
• Incorrect items received
  
• Wrong size delivered

All exchanges are subject to product availability. Delivery times for replacement items may vary.

5. No Restocking Fees

Luxeely does not charge any restocking fees for eligible returns.

6. Refund Process

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

• Refunds will be issued to the original payment method
  
• Processing time: 5–7 business days
• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may require additional time to post the refund.

7. Discounts & Promotions

Refunds will not be issued for discounts or promo codes that were not applied at checkout. Promotions must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For any questions or assistance:

Address: 1847 Harte St, Baldwin, New York 11510,United States

Phone: +1 970 784-0507

Email: support@luxeely.store

Our support team is here to ensure your shopping experience with Luxeely is smooth, reliable, and hassle-free.