FAQ
Handling Time: 0 to 2 Business Days (Mon–Fri)
Transit Time: 7 to 9 Business Days (Mon–Fri)
Total delivery time is typically 7 to 11 business days after placing your order.
Our daily cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
Currently, we only ship within the United States.
We offer a 30-day return policy. If you are not satisfied, you can return your lawn mower, shed, trailer, generator, or coffee machine within 30 days of delivery.
Items must be:
- Unused and in original condition
- In original packaging
- With all included parts and accessories
No, we do not charge any restocking fees ($0.00).
If the item is defective, damaged, or incorrect, Luxeely will cover return shipping.
If the return is due to customer reasons (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping costs.
Once your order is shipped, you will receive a Shipping Confirmation email with a tracking number. You can use it on our Order Tracking page or the courier’s website to monitor your delivery.
Email Us on
support@luxeely.store with your Order ID and photos of the damaged product.
support@luxeely.store with your Order ID and photos of the damaged product.
We will arrange a free replacement or full refund.
Our team responds within 24 hours.